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Explanations [back]
Explanation
of postage
When you
make an order you will automatically be charged £1.50 for delivery to
the UK, this is the postage for one type of item. For instance; if you
were to purchase 1 Ribbon you would be charged the price of the ribbon
plus £1.50 postage, if you were then to order more ribbons then you
would will not be charged any extra for postage.
However if
you also purchase another type of item, you will be charged an extra £1.50p.
The best explanation of this would be to say that delivery is charged per
style of item and not by actual quantities.
Why this
system?
In the past,
the majority of orders we've received have been for large quantities of
the same item, we believe this to provide the best value to our visitors.
And don't worry, PayPal
will calculate it all for you!
All items
will be sent via Royal
Mail 1st Class Post within the UK and via Air Mail to all other
destinations worldwide. Delivery times for online orders are 1-3 days for
the UK, and 3-7 days worldwide depending on location. Not including
weekends or public holidays. If ordered by post; please allow a few days
extra for delivery.
Maximum
Quantities
To ensure
maximum availability we have decided to limit purchases to no more than 10
of each item per order. However, subject to prior notice we can source and
supply bulk orders.
Packaging
All items
will be posted in plain discreet packaging and will not mention the site
or self injury anywhere. The only inserts will be with the bracelet kits
where it contains information on how to make the bracelet.
Understock
If you have
completed an order and we are unable to fulfil it, we will refund the
money back into your account or not accept it if we are aware of the
situation beforehand. We will also get in contact with you to let you
know. In the case of postal payments we will return the money via
post and/or make contact via email address or telephone number if
supplied.
If you have
any further assistance or enquiries then please email admin@selfharmony.co.uk
or post on the forum.
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